At my company we had a good manager. Whenever we saw a problem in the systems, even a minor, low priority one, we opened a JIRA ticket for it. After all, JIRA was there for the convenience of the workers in the IT department.

Then a new manager came in. When he discovered we had JIRA, he told us he was going to use JIRA to evaluate us on how fast we fixed tickets and how many tickets we fixed.

We in the IT department maintained JIRA. That night I completely purged virtually all tickets of tasks that could not be done quickly. I put those tasks in a directory on my laptop only visible to me. From that time on, we only opened tickets for simple tasks we could do quickly. As volume counted as well, we would open multiple tickets for a multi-step task, whereas before we would have opened only one.

Eventually there were some office politics between divisions at the company and I and others were laid off (which I knew was coming, but decided to stay for the severance). When I left, the files containing all the the system flaws I had noted were erased.

The new manager was laid off shortly after I was.