Does anyone remember the movie Demolition Man(1993) and the scene where someone calls into the police department, and the human picks up the phone and says: "Greetings and salutations. Welcome to the emergency line of the San Angeles Police Department. If you'd prefer an automated response, press 1 now."

At the time, they were making fun of automated phone trees and the joke was that they would get so good people would prefer them in the future.

I think many people already think that day is here. How many folks prefer to use an online form or chat instead of a phone call? Most of those systems are just automation with a human checking their work.

Soon the human will be out of the loop.