That's nonsense. If you have a dispute between you and a company, everyone will expect you to talk to the company first. If it turns out that your dispute relates to breach of the law (for instance, improper racial discrimination of clients), you might not necessarily realise you have the ability to report it to the police. To say it sounds like a very unlikely scenario to you makes it sound like you're trying to find reasons to defend Uber, not trying to interpret the scene fairly.