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So I can talk to a human, who may have trouble understanding my accent, and slowly read out an order, then have it read back, correct it, then pay by reading out all the numbers on my credit card over the phone? And this is somehow better than using an app, where I just click what I want and hit go?

No way. The number of screwed up orders I had went down massively when I started ordering online. No longer do I have a pained conversations where we're both facing a language barrier. No wonder do I have to wonder "did they actually get that right?"

Also I hate talking on the phone.

Which restaurant do you call? Do you find it on Yelp/Some other review website? Are those reviews of the dine in experience or the dine out experience? Will the person I speak to get my order correct?

I dunno. I'm put off by the "% revenue buys place in the list" model, but I have a hard time saying that the online order aspect doesn't add some value.