Hacker News Reader

One, as far as we know, isolated logistics problem with some ill-trained phone operators not solving it gracefully is the claim. What am I missing that makes this story more interesting than that? Is it just because Nintendo? Or is it exactly this interesting if it were the same story but the product plumbing supplies?

View on HN

If it is The Hut Group behind this, then they have a track record of this kind of cock up (re the Zavvi article http://www.bbc.co.uk/news/technology-25330615).

I think it raises some interesting questions about fulfilment, customer support, and what companies should be responsible for in these days of increasing home-delivery. I've also had problems with terrible couriers (haven't we all?) and, at least here in the UK, there are plenty of potential improvements to make.

Should Nintendo be selling this direct at all? Is it really still worth the cost of whatever systems need to be in place to achieve it?

Anecdotally, I received my Switch in the post in perfect condition, via Amazon.

Reply on news.ycombinator.com