> How isn't this a WF issue instead of an Apple issue?
I'm imagining this as of those jeff@amazon.com emails. I do not imagine it would end up as "we have the customer's money, they made an honest mistake, so fuck the customer."
I'm imagining this as of those jeff@amazon.com emails. I do not imagine it would end up as "we have the customer's money, they made an honest mistake, so fuck the customer."
Apple is all about the customer (or was at least, shareholders can get pretty pissy these days), and I was trying to spend more(!!) at the Apple Store.
Either way I'm glad I shared my story, thanks HN.
Quick screenshot of our conversation: https://i.imgur.com/bhw4K1k.png
It got to a point where I didn't want to email anymore in worries of being accused of harassing the guy. To this day, no reply or call back.
To be clear, I didn't take a pass at WF, they were so unbelievably helpful that I was like, wait--- why don't I just go straight to the source? And that's how I landed at Apple to help resolve this issue.
I'm surprised you think Apple can't (or should, in your words) this honest mistake. Mistakes happen, what can I say. I'm taking the fall for this even though it was my dad, but it just as well could have been your girlfriend, your brother, your mother. Doesn't matter, you'd want everyone to have the same level of customer support.
I think imgur just shows it funny (one with the black-out, one with the whitespace)