I lived in chicago, they did some maintenance work on the street in front of my house but improperly installed the manhole cover. Now evertime a car passed over the manhole cover it made a loud thud. This is moderately busy street and there would be lound noise all day long, I was jolted out of sleep several times because of this.

I called 311 who said they will look it into it. I called them again couple of weeks after that, some person rudely asked me to call local alderman instead. I called alderman who said they noted down the complaint, called them many times in the following months. After a while a they said its comed( electric company) fault and I should call them. I called comed, they asked me to call local city office. I took time off from work and went upto local city office and they said I should call 311 for complaints of this nature.

Sorry, I don't want govt anything. If something goes wrong you are at mercy of some govt employees who have no motivation or sympathy towards your problems.

People who know govt officials like alderman ect get things done but everyone else is out of luck, just roll the dice and hope it fixed.

Edit: why the downvotes? I think this is a on topic response to parents comment about how well govt maintains roads. You should come to chicago and look at the roads in working class neighborhoods. People are ok with poorer people getting horrible internet cos they can't raise enough taxes to fix their internet infrastructure. Its horrible, if you take CTA in chicago underground in winter, you'll see drops of water ( is it water?) drip on your head from leaky ceilings.