Surge pricing is actually a great feature. It’s the low base bay, lack of benefits, and screwing with liability that are loathsome.
You had a choice of NO CAB or an Uber at triple rate. Didn’t want to pay? Clearly someone else did. Economics at work.
One of my early experiences with Uber was much the same, trying to get my family home from the national zoo in Washington DC in a sudden rain storm. Cabs — not available. Uber — surge pricing. Totally worth it.
That said I use Lyft exclusively now because of Uber’s moral vacuum.