My parents finally have health insurance after ACA, so yeah, they ARE better off.
On of my coworkers ended up in the hospital. She was taken on then dropped by 4 insurance companies, this was directly after she lost her military coverage.
She's 15k in debt working a job that pays $200/week.
I can toss a lot more stories back at you if you want.
Another possibility could be due to fraudulence during the application process?
But yeah, grabbing at straws here.