The Signal protocol may be sound, but as we've seen with today's WhatsApp news, there are still implementation-specific compromises being made. Not to mention that many of those companies ship a closed source product. They could publish a spec of what should be going over the wire to make it auditable without needing to go all open source, but they don't do that either. Things are really kept closed. I am not sure whether it's a net positive or a net negative when another user joins WhatsApp or a similar service, versus Telegram where encryption is opt-in but at least it's open source and not leaking metadata to BigCorps whose profit model is knowing you.