Comment by logronoide | Hacker News Reader

Comment by logronoide | Hacker News Reader

Parent Full thread

Hetzner has an excellent reputation for rock-solid engineering and very good prices. While the cloud providers invested in innovation in software, they focused on optimizing the hardware and data center techniques and engineering (something very German, btw). Now that Cloud is a pure commodity and companies are learning about how to be truly 'multi-cloud' they come out of nowhere with a very interesting proposal at incredible pricing. Maybe I'm wrong, but it seems they have built the solution on top of opensource technologies like Ceph (100% sure) and OpenStack (not so sure...). OpenStack and Ceph have been around for 7 years, so they don't have to deal with their (sexy) immaturity of the early days. I miss some key features that premium cloud providers have, like a firewall (security groups), private networks (VPC or SDN style networks), and of course Windows. But the funny thing is that it fits perfectly with my multi-cloud approach, and we are going to test it and if it works, we will move our loads from the AWS Frankfurt region to them. And saving about 80%. Nice move, Hetzner!

And without the OVH cloud interface which has horrible loading times and sometimes randomly switches to French.

OVH is great when it works but inconsistent, Hetzner stuff 'just works' and is roughly in the same price range, unless you need lots of bandwidth, then it can be very hard to find anything that can beat OVH.

When contacting OVH support in French, I generally receive very good support. I sometimes wonder how good the response is when they receive the same question in English.

Its hit or miss, from experience, in English.

I use them heavily for their cheap object storage + backups.

But even for cheap, dumb storage situations they sometimes give "interesting" responses to support questions.

To be fair, I contact them maybe 3 to 4 times a year (always related to hardware / network down issues). So, my experience may not be representative.

Thanks for the feedback about possible confusion caused by language issues. As the company's in-house English teacher, I am always curious to hear how we're doing in that regard. If you happen to have any old support ticket numbers where English was an issue, I'd appreciate looking at them so that I can integrate them into one of my classes. --Katie, Marketing (and English teacher), Hetzner Online

Sorry for the confusion, we were discussing OVH support. I've never had that problem with Hetzner support.

> When contacting OVH support in French, I generally receive very good support. I sometimes wonder how good the response is when they receive the same question in English.

Well, you can always learn a new language

Not when it's French

/ducks....

Canards.

je ne comprend pas

Reply on news.ycombinator.com