I wouldn't want someone to NOT help if they felt they could, but too often that help is running right to "authority" which is not as helpful as imagined and so often makes things worse. I wish people would take more time to be human and approach the human rather than say "I called 911/112 whatever and did my part". I have shared intimate details with people only to be betrayed so often I fear this at every turn. I don't know what to do or think about it anymore.
Regarding suicidal thoughts, they ARE normal for many people and perfectly rational given their conditions and length of suffering. It's not an attitude problem or something therapy or pills can fix. Sometimes those things can help COPE temporarily but it's not a fix of the root cause. I know it's hard to understand that if you have never been there and there was a time I would swear I could NEVER think that was valid but experiences changes you. In my view nobody wants to die, even when they claim so, they just want the pain to end and can't find a way here in life...sometimes because there simply IS no way...others because they can't get the real and tangible help they need.