Is it?
Customer service is independent from the primary business transaction being executed.
They are fucking up but compensate through good cust. Service.
Seems like a policy decision, as fighting it costs more than the break fix
Customer service is independent from the primary business transaction being executed.
They are fucking up but compensate through good cust. Service.
Seems like a policy decision, as fighting it costs more than the break fix
if a customer doesn't notice it's a knockoff, then it's not a knockoff?
> Counterfeit goods are estimated to amount to approximately 12.5 % of China’s total exports and over 1.5 % of its GDP. This results in estimations that 72 % of counterfeit goods currently in circulation in three of the world’s largest markets for such products, namely the EU, Japan and the USA,have been exported from China.
https://www.europol.europa.eu/sites/default/files/documents/...
Good customer service should start with not selling customers counterfeit crap in the first place. Instead, the phrase "customer service" means something extremely specific, i.e., a good return policy for customers who realize they've lost at Amazon's game of counterfeit roulette.
If the mistake is their normal way of doing business they should be rated as bad.
You go down to a street corner and sell knock-off Prada bags and you will be arrested. You let someone sell counterfeit goods from your store and you are an accessory.
This will only change when Amazon are held accountable.