`Monitoring and Recording. You agree that Comcast and its agents may monitor and record any telephone calls or other voice, data or image communications that are transmitted between: (1) Comcast and its agents and (2) you, your agents, any user of your Service(s) or Equipment, or any user of any phone numbers associated with your account.`
IANAL, but this seems like clever lawyering to make consumers think they're only referring to customer service calls.
[0]: https://www.xfinity.com/corporate/customers/policies/subscri...
I read that the wire is owned by Comcast. Its agents roam free and everything traversing that wire is monitored. 100%.
The numbering and the "and" clearly mean that one of the two endpoints must be "Comcast and its agents." The language is there to allow them to record customer service calls because otherwise in some states that would be a violation of wiretap consent laws.
I agree that it seems to be worded to imply that it's just CS monitoring but I don't believe that `transmitted between` would necessitate that the party be the intended endpoint.
"We do not proactively monitor what content you download or access, however, we must act on lawful requests for information and/or interception as well as infringement notices which we receive under the Copyright (Infringing File Sharing) Amendment Act 2011. This action may include sending you an infringement notice"