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Anecdotally, I've ran into a lot of stuff over the years that I've needed namecheap's support with and they'll stay with you on a live chat session as long as it takes to make sure everything is getting resolved.

I can imagine painful story can be told about every company out there. No one gives perfect service. No one.

That said, who is recommended instead?

Thanks, this is not the first such story I've read. Should be noted though that we have had similar issues with country registrar's. Especially Germany that deny certain name servers for no reason