I don't understand how your friend can get away with this.
I don't believe that sentence makes any sense. Do you have a legal background?
It could be that the system isn't working the way it's designed. It could be that the thieving authors have found a trick to fool the system. It could be that there's a single nefarious admin who takes bribes to override the system. I'll bet you can even think of a few more if you try.
Amazon thinks long term. Bezos's influence is all about that. Letting customers and authors alike be defrauded like this in order to make a few extra bucks in the short term is not what I expect from Amazon.
We're obviously pissed about these practises but I'm even more pissed off that there isn't even a decent way to raise this with eBay. Their feedback system is purely designed to go around in circles..
This is one of the reasons I don't sell via ebay/PayPal any more - too high a chance of someone claiming a fake refund.
I don't buy anything anymore without an actual picture of the phyiscal product. I didn't pay $150 for a book so that some guy could photocopy it, I wanted the original, real deal book.
There is a flip side to this. Being able to purchase a pirated DVD copy of Ford's official mid-1990s workshop manual and wiring diagrams (which is not a paper manual, but a win32 VB/ActiveX application) on eBay was invaluable for a recent project. The seller was up front that this was a DVD copy and charged a very reasonable $12. If you are really serious about getting factory manuals, there are communities out there with private forums and digital archives of these things. I don't do this seriously enough to get involved, so having a way to obtain that manual at all, without spending a bunch of time, was really valuable to me.
There's no incentive to create such a system (I'll be optimistic and assume Amazon doesn't actually have said system yet) until you're held accountable for infractions arising from lack of possession of such a system.
I just needed to tell them it was my own stuff and sent them some links and things went ahead. Don't know how carefully they actually investigated although it was quite obvious it was my own work.