Even as someone who had abysmal interactions with mainstream banks when getting my mortgage, I don't think your response is charitable to the parent commentor, even if you don't think it's worth your time to provide feedback to a business entity, which is well within your rights.

If I as a dev for a large company see people online complaining about my product, I'd _probably_ tell them, in good faith, that if I had no direct touch to help, what channels they MIGHT be able to touch to have an impact, even if it's only post-factum.

What would you rather the business do? Have 0 receptivity to any channel of communication? Yeah, ticketing and support often sucks. But I see no reason to bite the hand that's trying to help you, both when they're going out of their way to try and give information that might move the needle, and when I'm hard pressed to give any more actionable advice. (at least for parallels within my space.)

I certainly would have liked to know I had _any_ recompense after BoA left me high and dry on some last minute mortgage detail and my agent went AWOL right before signing, even if it wasn't going to necessarily help my situation.