In most cases you can do an EBT Balance Inquiry right at the checkout (or customer service, etc).
I certainly still prefer using my bank's website to their automated phone teller as well. More info more quickly.
Yeah, and my bank does online phone banking. Which I've literally never used because it takes a couple of seconds with online banking to check my balance and roughly 10,000% more time to perform the same action with phone banking and that's IF I can remember all the details needed to get to that point.,