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Comment by the_mitsuhiko | Hacker News Reader

Is there anyone with a TSB account that is not encountering issues at the moment? From what one can read online it sounds proper dire for the bank.

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I’m at a major UK university and many acquaintances use TSB. Not a single one of them can log into their account. It has been this way for around a week, as far as I can tell.

I have an account, tried logging in the other day just to see how screwed it was and actually had no issues at all so I guess not everyone is affected (I tried on like Thursday so after the worst of it was done I believe)

I managed to log in, but the system is pretty barebones.

Trying to change or apply for a new banking product just takes you to a help page saying the ability to do this is 'Coming soon'. (Some other features are scheduled to be available by the 'End of April', for comparison.)

Also, in the 'pending transactions' popdown, e.g. £38.60 is displayed as '38.6'...

That implies the balances are being represented as floats and turned directly into strings ... how does something that basic happen at all? Is Sabadell's Spanish web UI like that too? No wonder they're screwed

> That implies the balances are being represented as floats ... how does something that basic happen at all?

Javascript only has floats. For the unwary this is a common source of bugs in frontends to financial systems.

Hopefully the backend is using some kind of decimal type.

I can login now and see my transactions, some parts are still broken though like downloading statements.

I got a letter from TSB earlier this week stating that they have to send me paper statements this month, they are unable to provide paperless statements for the time being.

That just doesn't make sense.

Yeah, it's working for me, since about Wednesday/Thursday.

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