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Comment by speeq | Hacker News Reader

I'm having issues with my 2015 Macbook Pro display getting weird unremovable marks and stains from interaction with the keyboard. I hope they'll replace it for me but these quality issues are really annoying. Here's a (bad) pic to show what I mean: https://i.imgur.com/LIK4qq5.jpg

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This is a well known issue and Apple will replace your screen free of charge when you take it in. The catch is your laptop will be in service for a week or two which is very annoying if you depend on it for work. You can always buy a new laptop from them while they repair it and return the purchased laptop to them once you get your own laptop back

Apple refused to replace for this issue for me on my 2013. Claimed I must have damaged it by applying too much pressure to it in a bag. Did everything I could including many emails but got nowhere, so if you’re able to offer any advice or even a case reference or something I could refer to I will definitely try and get them to repair it again.

Looks like the same might be happening to my six month old MBP, along with the keyboard going, which I’ve been really careful with, so yeah, Apple laptops aren’t in my good books right now!

There's a facebook group [0] that has people in it who have successfully gotten Apple to change their display for free. Have you tried talking to their online support? When I did and referenced "Staingate" they told me to bring my MacBook in and replace it for free.

When I did it, they said they would only do it up until 3 years after the purchase date of the Macbook but there are people in that Facebook group who have had theirs changed for free with a little bit of arguing.

0: https://web.facebook.com/groups/607572909386595/about/

Ah this is great, thank you - I didn’t realise there had been a proper recall: https://www.cultofmac.com/514741/apple-extends-free-repair-p...

Mine falls within the repair window so I’ll be taking this up with them again. Thanks

i keep meaning to look for some sort of cloth to place over the keyboard before closing it to keep the glass from coming in contact with the grease on the keys. the next trick would be to remember to use it

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