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Large enterprises are mostly concerned about whom to hold responsible and get support when stuffs break. For this reason, they have no problems shelling out big $$$ to buy from big players (even if your SaaS product is better) because they are guaranteed to be around when required.

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You are right, accountability is one valid point, and large companies typically are used to having people on speed dial, when things break.

But then - aren't there questions about - how really agile they really are?

Large operations with a lot of custom software, and license based models and Time & Material based customization - it is always very hard to get things moving faster.

Also, I feel Large Operations have to hire a lot of people - just to manage what vendors are deploying. Very large operational costs.

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