Good for them. I couldn't be happier with the XPS 13 Developer Edition I just bought. Even though I had to wait for a firmware update a few weeks ago for the webcam to work :|. But the best part of that? It was a matter of 'apt-get dist-upgrade'.
My XPS 13 9350's USB-C port died after a few months, the battery went bad after about 11 months, and it had graphics glitches. I sent it in for warranty repairs, they sent it back with a note that said "mainboard replaced", but had actually done no work on it: it had the same dusty board as when I sent it in, with the same dead USB-C port. By the time it was returned to me, it was out of warranty.
My XPS 13 9370 has terrible wifi and audio drivers that need to be restarted or reinstalled constantly, and it's got its own set of graphics glitches, along with a stuck pixel on the screen.
- The WiFi was terrible for a long while until I managed to find a stable driver version from Killer instead of from Dell's website.
- There is no way to remove the 'Waves' audio software that comes preinstalled. Even if you just use plain Realtek audio drivers from Realtek's website, Waves will be automatically installed along with the Realtek drivers. I guess Waves is packaged along with Realtek's drivers and will force an install when it detects that the system is a Dell XPS 13. While I don't mind having an extra equalization software, if I plug in a webcam and then remove the webcam, Waves would go into a state where it consistently consumes 30% of CPU as it keeps checking for a missing registry key. It was only fixed months after I got the laptop.
- The coil whine is annoying. It's loud enough to hear over mild chatter. And this is coming from someone with some hearing damage.
- The touch screen developed this strange white spot in the middle of the screen. I got my screen replaced only to have the second one do the same thing at the very same spot. I suspect it's one of the keyboard keys putting pressure on the screen when the laptop is closed and sandwiched between items within a bag. The replacement screen also has a stuck pixel on it.
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On a separate note, right now I'm trying to convince Dell's customer service in my country to let me exchange my 5 month old U3415W monitor because it has developed small grey spots on one side of the screen. Initially I got told that they cannot do a replacement for those. So I offered to pay to have it repaired only to get told that Dell here doesn't do repairs for monitors, only warranty exchanges. So I'm shit out of luck.
I'm trying to reason with them further but it doesn't look like it's going to go anywhere.
I've just decided on the newest XPS 13 to replace my aging MBP. After unreasonable (IMO) shipping schedule (nearly 2 weeks to get from a depot in the Netherlands to another European country), the box arrived, I switched it on and start installing stuff when the fan spins up. It sounds like a small 2 stroke engine - there's clearly a mechanical fault - it's an irregular rattling noise.
I've immediately lost confidence in my decision. How can a top-of-the-range laptop be allowed to leave the factory in this condition? Even the most basic of QA should have caught this? If the very basic mechanics have not been checked, then what can I expect with the electronics?
So my employer is paying so I bought we have "premium support". I feel my blood pressure rising just thinking about it so I wont describe the surreal nature of that experience.
Now I'm looking at my crusty old MBP and wondering if I've made a big mistake. Basic computer/laptop reliability is like personal health, you don't really appreciate it until you lose it.
Honestly I have bad luck with mobile devices/laptops. They all have something wrong with them. From failing antennas, to bent frames, to broken wifi, to constantly stuck camera lens, to bloated batteries. All those things typically happened between the 1 to 2 year mark, which was too soon for things to be breaking.
The only devices I've ever owned that have given me 0 issues are Apple products.
I can really appreciate why people spend more on them.
What country do you live where you don't have consumer protection laws for this kind of thing?
We do have consumer protection laws, but it's not heavily enforced. Meaning unless a fuss is made, no one is going to bother to follow it.
But on a positive note, I've heard that once you make a complaint, the government's consumer protection agency will take action, and they shown many times that they can be fair and are very willing to side against corporations.
That said, there's quite some procedure involved and I would have to represent myself (no lawyers allowed) in an informal tribunal. Honestly that sounds intimidating and I'm not sure if it's worth the effort over a monitor. But perhaps that is the reason why Dell has been able to get away with it.
However if Dell doesn't help me rectify my issue, I'm sure I'll find the motivation to power through the proceedings.
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Edit: And this isn't the first country Dell where has been caught with anti consumer practices. See:
https://www.indiatoday.in/technology/talking-points/story/on...
But what I'm experiencing is slightly worse. They're not just refusing me any form of aftersales service after warranty period, they're refusing me even paid aftersales service during the warranty period.
This being said, this sounds like the kind of thing /r/legaladvice might be able to offer some solid suggestions about. The community here probably could too, but getting posts surfaced on here always tends to be a bit hit and miss, so legaladvice sounds like a good first shot to me.
They might just roll over if you start the process.
Nowadays, I am amazed by how well my mobile phone works (Android) and sometimes I imagine that it is better to extend Android to the desktop than the reverse. I am saying this with frustration by the way.
So far I'm very happy with my XPS 15 9650 4K - but I do find that some apps still don't scale properly.
There are very few USB-C port manufacturers that sell on open marker. One big one is notorious for using an alloy with zink (corrosion even in mildly humid climate). My Asus died the same way (short in type-c port caused cascading ldo failure)
>I keep buying them only because there aren't many other options
That's unfortunate... Indeed, the only real option for a professional oriented ~13 incher other than XPS is Panasonic, which can be twice as expensive.
If I can get Chuwi on board with the idea. I might convince their product people to consider making an "XPS killer" for their planned professional market laptop.
As I know, the company's decision making is a non-stop tug of war in between excellent engineering team, and company's "money people." So far, the engineering there was surprisingly good for Chinese at pushing back against "can we save $5 per 100 units if we switch to crap plastic?" proposals from beancounters.
To be clearer, if you 2-finger scroll quickly and lift off before stopping, the scroll continues as if it had been thrown. This is great. If you then press ctrl (in anticipation of making a new tab, for instance), suddenly you are zooming in/out instead of scrolling up/down. This is not great.
I don't know enough about user-input to know if this is unavoidable or if it could be fixed driver or browser side.
As soon as CTRL accompanies the scroll wheel events... woops.
This is primarily an input layer design failure:
- scroll up/down is not its own event, built out in such a way that the "CTRL+" could be selectively ignored
- Toolkits don't separate input sources sufficiently enough that '"CTRL+" from one device and mouse button 4/5 from another should be ignored' could be implemented. (X11 does expose everything distinctly/discretely, but pretty much nothing on top (Qt, especially GTK) really takes advantage of it. For example you can have unlimited mouse cursors on the screen, but beyond moving and resizing windows at the same time, nothing really does anything novel with this capability, and the input models (single window focused at one time, etc) don't really permit innovation either.)
Hmm...... although... maybe if you took evdev apart at a very low level, and/or maybe the synaptics driv--wait. Hack synaptics to bits so it also _watches_ the keyboard, specifically CTRL keypresses, and stops sending its synthesized stream of buttonpress/releases. Maybe.