A trial shows that people often exhibit behavior A. Why they exhibit behavior A may be complicated.
In your example, there's a sense of authority and conforming to a norm that can be used to describe those behaviors. But there's also the cognitive barrier (which we call lazy) that requires someone to exert mental effort to change away from a default.
It's not that one is wrong and the other is right. All of these may be right. But B.E.'s best contribution to society isn't to explain so much of _why_ we act in these ways - but instead to accept that despite our desires or perspectives of rationality, we do act in these ways.
Understanding the "why" may help us to make better decisions, certainly; however, being too prescriptive about "why" may lead us down the wrong path.