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A few years ago I had an issue with a large company. I guessed that the CEO's email was his_first_name@website.com and sent him a message. To my surprise he emailed me back and we exchanged a few emails. It'd be interesting if Bezos really did intervene in these types of cases. From my own data point, a CEO can care about this stuff even if the support their company provides is crap.

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There is no way Jeff answers his own "public" email anymore. It is a far too well known trick at this point.

I'm nobody and I get way too many solicitations as it is. I can't even imagine the volume received by the wealthiest man on Earth.

There is an 'executive relations team.' Too many people recommend writing to jeff@ which is a mistake because the decision of that executive relations team is usually final. So if you make a mistake in your letter, misunderstand something, or they just don't decide in your favor it actually forecloses other opportunities you might have had to get a resolution.

Good try, Jeff Bezos. We know it's you.

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