This weeks episode of Reply All [P] talks about how Amazon counterfeits, how it's easy to do, no recourse and be bundled along with the authentic products for sale. It was very interesting.
Key normal person quote from the podcast:
"It just feels like this magic store that you guys thought it was, is definitely isn't what it is today. It seems like a place that puts you in touch with some dude selling tongs in Hong Kong, and maybe you'll get a great pair or maybe you'll get ripped off. [Amazon] is just like any other website now"
This mixed with their now crippled customer service has almost turned the Amazon experience into ebay.
Amazon simply benifits from it so they have zero reason to stop.