I don't know how many of you guys have ever actually contacted RMS, but whenever I did, his answers were quick, polite and to the point. Anecdotal, I know...
However, in retrospect, what I wrote was pretty poorly written. It was my first major attempt at documentation, and Richard critiqued it heavily. I felt very hurt, but he was probably kinder than he needed to be given the low quality of my work, and, more importantly, he was correct. Once I got past feeling hurt, I learned a lot from his critiques. I essentially got free training in technical writing from Richard, and I look back on that as one of the more awesome moments in my life in software.