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I'm fairly certain that 3000 merchants are active merchants, and 0.9% is out of global accounts, including inactive merchants. I could be wrong, however. =)

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Perhaps - I have no internal knowledge of Chargify's numbers beyond what they've posted publicly. Even if they have 30000 global accounts, though, and it's 0.9% out of that - makes me think twice about freemium.

No doubt. My experience in the processing world jives with what they are saying though. The biggest problems are the smallest customers, usually the ones that aren't earning you anything. Granted, keep in mind that they are focused on B2B. I think they could have handled it better, but I think they made the right call.

What is the difference between active merchants and global accounts?

I have hard time believing that in the past couple months they could have found >3k people out there looking for a subscription billing solution like this. I think there's definitely a market for it (since I'm part of that market), but I don't think you're talking about millions of potential customers. And even if it is larger than I imagine, it takes time to reach them all.

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