Company policy wouldn't matter as much as just getting the wrong customer service rep that is trying to be a bit too "helpful".

In social engineering, it is common to call back multiple times looking for a gullible customer service rep. Even using a recording of a crying baby in the background to Garner sympathy is something I've seen done.

Any business large enough to have call centre like operations - and the cost-centre mindset that goes along - where people are underpaid and pressured to take as many calls as they can?