Hacker News Reader

The word "just" implies that getting enterprise clients is easy. If they're established (i.e. old) enough and their support is good enough to justify the price point and support substantial enterprise revenue, that's a fine differentiator.

View on HN

Exactly. We use them because they have a robust feature set that works for our use case (highly regulated data, etc). That's not a trivial thing. It's not a "moat" but it's wall.

I wish we could use them. Too bad they're not HIPAA-compliant (Mailgun is the only big provider that is, last time I checked)

That's a smart move by Mailgun, I'm sure Sendgrid will get there. That's the kind of thing people don't think about with enterprise customers.

- Compliance - Support - Security (not keeping things secure - offering custom security options. SAML, user roles, permissions, IP whitelisting, etc) - Customization

Building to support big complex customers is hard and if you get it right from a product and sales perspective, the inertia you can build is massive.

Reply on news.ycombinator.com