One of the benefits of smalltalk in shops is that if you have a question you don't have to interrupt anybody. You're already having a conversation with a clerk so you might as well ask a question about the merchandise. I don't have to get anybody's attention. I'm not advocating for small talk here but merely trying to explain that it is not without benefits.
The idea that smalltalk is "feigned" doesn't make sense to me, I'm not sure how that word could be applied here. To give some context, in the US there are definitely two different types of smiles. One type of smile expresses happiness and another type of smile is used for polite social interactions. These expressions don't look similar and you wouldn't confuse the two, at least instinctually. Your instinctual response to a polite smile (amygdala) will recognize that it does not express happiness, but if your higher thought processes (visual cortex) think it expresses happiness then the mismatch will make you feel uneasy. If you think of the polite smile as feigned happiness, it seems insincere, but it is not feigned happiness... it is sincere politeness. If you are from a culture that does not smile to strangers it will naturally seem insincere to you unless you get used to it.
Ever talk to an American waiter about this? Often they will complain about their customers and how much they hate them, but they still have to be smiley and make small talk because 1) they feel they won’t get tips without it, and 2) their bosses insist on it.
"To feign" means to do something in a way that it looks like you're doing something else, so I could feign that I care about you and care about your well-being, but secretly I don't care about you and I hate you. However, small talk is not this. Small talk is just polite conversation that does not cover any issues of real relevance but merely demonstrates friendly intentions or a desire for positive interactions. So when I say, "How are you?", if this is small talk, I am not actually feigning interest. We both understand that I am not actually expressing any interest in your well being, I am only trying to communicate that I want to have a positive interaction with you. In Linguistics this phenomenon is called "pragmatics", and it is the phenomenon that the actual meaning of an utterance can be completely different from its literal meaning. Another example of pragmatics is "Do you have a pen?" This is literally a question of fact, but most likely it is a request to borrow a pen. Someone saying "Do you have a pen?" is not feigning interest in whether you have a pen any more than someone saying "How are you doing today?" is feigning interest in your well being. If you ask me, "Do you have a pen?" and I reply, "Yes," with no further comment or action I'm being rude, just as I would be rude if a sales clerk asked me, "How are you doing today?" and I started rambling about my upcoming divorce and how my mother was recently diagnosed with cancer.
That's not to say waiters don't feign interest or feign happiness. Yes, many people in the service industry are required to "perform" or express certain attitudes. This can be emotionally draining. Small talk is not this; small talk is genuine and it does not express interest or emotion. "Feigned" small talk doesn't make sense logically.
If you think it is creepy then you are applying standards from another culture to our own. You have every right to make these judgments but I don't see a case here for the supremacy of one single culture's interpretation of small talk.
The example of a pen is not a metaphor. It is another example of the underlying linguistic phenomenon (pragmatics) in action. Just like the meaning of “Do you have a pen?” cannot be deduced from its structure, the meaning of “How are you doing today?” cannot be deduced from its structure. You are required to use context in both cases, and for the same reason. I am not sure why you are calling it a metaphor, since I literally described it as "another example of pragmatics". It is not a similar phenomenon, it is literally the same phenomenon in action.
If you wish to learn more about pragmatics, there are many resources on the subject. https://en.wikipedia.org/wiki/Pragmatics
If you interpret small talk as "feigned interest", then you are in error.
(It's tougher with phone calls, especially when some customer service rep is clearly being recorded and under orders to follow a script; I don't really know what to do there except explicitly say "I know this isn't your fault and you don't have a choice, but I don't want any of what you're offering.")
Thank goodness for self-service checkouts these days where we don’t have to be bothered to get that message across, though.
If you work in retail, you can see middle age white women get away with behavior (entitlement, rage, abuse) that would normally get cops called were they a different person. Customer service in the US is just straight broken.
For some reason, I do find the US standard more facile than either of the poles. Taciturn cultures like the Finns have obvious authenticity because people talk for reasons, but very high interaction cultures have their own sort of sincerity: people talking idly because they're enjoying the act of conversation. Trading a few sentences as pure courtesy misses both marks, and often feels more draining than a much longer conversation.
(Now I wonder if this is tied to US tipping and sales cultures, since "act blandly nice" becomes an important transaction for a lot of people. Obviously it's not the whole story, but I do find even UK conversation rather different than the US pattern.)
I remember distinctly some "queer" conversations with suppliers, we had German engineers and of course approved and compliant to norms projects, in other countries if you called a hardware supplier asking for (say) 1000 hex bolts, 16 mm (M16) diameter, 100 mm long, class 8.8 grade, zinc, nach DIN 931, they would simply state if they had them available and how much they would cost, while in Germany there was always the question "What are you going to use them for?".
They were ( mind you I appreciated it, even if sometimes it was excessive) wanting to make sure that we were asking the "right" product for the intended use, and in many cases (that was waay too many years ago) we had to fax them parts of the projects so that they could make sure before even telling us if they could provide the goods.
It's not really odd at all that an article that is part of a BBC Travel series treats the UK as the baseline norm.