For the first part, probably just take it to the Apple store or just "factory reset" it. I don't think the average apple user cares enough to completely reinstall iOS themselves. Same goes for non-iCloud backups - the average person probably doesn't care enough to do backups normally, much less plug it into their computer manually. I'm not saying you're wrong, but rather taking your complaint with a grain of salt. It's sad but the average apple user (from my experience) doesn't care.