Ive been doing the 'buy 2' high quality products instead of the 'buy 1 apple product'.

Now, I dont actually buy 2 products, but I simply replace with the latest high end product when I want/need to. I am unsure whats cheaper and better quality.

Im curious in studying this for comparison(I run a consumer website), what are your quality metrics for service and warrenty?

So far I have:

>Time to fix/repair(downtime)

>Cost/deductible/copay

>Annoyance(losing contacts/photos/etc...)

Can you think of anything else?