When a company gets so big that it doesn’t have to listen to customer complaint, it’s time to go.

I had a great car repair shop with awesome care for customer. Gave you special care and nice deals. Well, because of great reviews they grew very much, rebuilt the shop and hired a lot of staff. The culture that made them successful was forgotten, the CEO had no insight in the employees so the experience as a customer deteriorated, hence left.

Lesson: don’t grow so fast that you forget what built your company in the first place.

Examples: Google, Facebook, etc.