It's a big problem though, since few buyers know they want those things. Around 95% of customers come into it with "give me the transcripts" and discover over time they want these other things too (some graphical, some technical). They just didn't know it was available.
New GUIs and data representations is a big part of it. Getting accuracy and scale in place is a big part. Building awareness and distribution of what's possible now is another big part.
Re: JSON Error; We fixed that doc link error you saw (it was pointing in the wrong place since we _just_ updated it).
The real docs link is: https://brain.deepgram.com/docs