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We (rsync.net) use he.net bandwidth in three of our locations - one of which is the core he.net datacenter in Fremont (which used to be an Apple Computer manufacturing facility).

The reason I originally sought out he.net to work with was their continued operation of irc.lightning.net. The MOTD on lightning referred to their network and was written in a way that made me believe they were highly technical, clueful people - I have not been disappointed.

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+1.

My interactions with HE, from customer service to sales have always been excellent.

Also, they are technical. They know networking. You can use the right words, and they will understand. It is a nice change compared to other companies.

HE may be more expansive, but they are worth every extra cent.

Even their free services have great support, I had some non-standard DNS setup that wasn't possible through their web interface and it was up and running within a few hours.

I just got permission to advertise smaller subnets than a /24 during a move.

They have install times orders of magnitude less than competitors - we're talking 2 days lead time vs. 45.

And while they're not as cheap as Cogent, they are still lower cost than most other transit providers and actually have full IPv6 tables (unlike Cogent.)

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