A similar experience is what put me off to AirBnb. What was supposed to be a carefree weekend at the beach turned into managing the property manager. One thing after another. Starting with no key because the lockbox code was incorrect. Some other doozies include: twin not a full bed, patio door did not lock, no hand soap in bathroom, and the Internet didn’t work.
Hosting is difficult and Airbnb is still learning. Once day they may have it figured out, but I’d be surprised if when that day comes they don’t look a lot like the incucmbent players. In the mean time we are all paying for their training.