I live in Atlanta where MailChimp (the parent company) is headquartered. They hire for progressive politics first, actual technical skills second/third. Many of their employees spend a large part of their day on social justice crusades targeting community members for wrong-think instead of gasp actually building a better products and taking care of customers. They are also known to remove accounts on the system based on these partisan politics.

At some point this is bound to catch up to them as competitors actually invest in their product. In the meantime, they will try to advertise the product like crazy and enough people will buy it without actually researching their actual customer service until this void is filled etc..