Like, a cool story that you can somehow attach to the product. So when people see the product they also think the story.
And then they think, "woah, what a great product!". (But what they really mean is "woah, what a great story!")
I see this in the art scene. It's like the art-piece isn't enough for people. They want an artist's statement. A philosophy. Who made it, why did they make it, where did they make it. Tell me the 20-chapter story of your heroic struggle from ugliness to beauty...
(Personally, I think what's going on here is either dim art or blind people. Either of which will produce a failure to make that connection)
Which is to say, it's like people don't care what they see, hear, smell etc. What they care about is what they think. It's all about the story.
And that certainly says something about people and how they interact with reality.