Somebody tell the author about youtube-dl.

It is entirely appropriate. Google in general has famously terrible support, even for paying users, and YouTube in particular is almost never responsive to the concerns of content creators unless it becomes a PR issue.

Public call-outs are the only option they've left, so it's unquestionably what they deserve.

I've heard multiple content creators express their displeasure with effectively not being able to get a response via any support channels. These are people with plaques on their walls from YouTube for meeting subscriber thresholds, not a dude with 2 views on all their videos.

If you have years of experience sending support queries to /dev/null, at what point is it okay to just start assuming it's a waste of time? 2 attempts? 10? 50?

Near the end of the post, the author does say:

> I haven’t heard back from YouTube yet on the appeal I submitted.

To be fair, we don't know how much time has elapsed between submitting the appeal and making the Medium post.

Have you ever tried contacting Google?

Who are they going to contact? Does Google/YouTube have a Customer Service Department? From everything I've read, no, they don't.

Google (and YouTube specifically) have customer support so atrocious it's literally driven at least one user to a murderous mass-shooting rage.

That's a level of cost externalisation that dumps risk and impacts not only on users, but employees and innocent bystanders of the company in question.

https://en.wikipedia.org/wiki/YouTube_headquarters_shooting

Contacting Google on virtually any matter, as a non-paying or paying customer, is exceedingly difficult and an abysmally poor experience.

Seems like the most effective way to get one's channel back.

Author stated he made an appeal to YouTube. Read article.