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> My guess is that it will take more time maintaining it than it will save you in the majority of cases.

From my experience, this has almost never been the case. Exceptions were when there was infrastructure for the sake of infrastructure.

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If a leader is worried about their organization having infra for the sake of infra, then they should also worry that their user-facing product has features for the sake of features—- features that complicate an interface and don’t help a user get their job done. The solution is PMs, UX designers, and engineers who know to ask “why?” when a project is proposed.

That's a good point. Many things can be overengineered/overdone, including UX design.

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