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I always prefer chat over phone all. It's way easier to share my account name, order number etc via chat. I find spell 16 digit order number over phone is a huge pain

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Since I don't use it often enough to have it memorized, I have a little printout of the NATO phonetic alphabet that I grab when I need to spell something over the phone.

I've yet to run into a phone support person who doesn't know it without any explanation required on my part.

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