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> Contrary to commonsense belief, attempts to measure productivity through performance metrics discourage initiative, innovation and risk-taking.

Is this really contrary to commonsense belief? I think most business leaders are very aware of this, however, the alternative is chaos. That's why certain specialist teams are given leeway.

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I think awareness is very bimodal. I've sat in rooms with people who really thought they could transform a business with 5% YOY improvements.

(That's not always the wrong view, either — a key part of this is recognizing what kind of situation you're in and whether you really have the trust and resources to bank on a revolutionary change)

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