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> I can't speak for the person you're responding to, but it doesn't seem like much of a mystery why non-techies don't know about the specific details of why they can't save a streamed movie to watch it offline, or in a non-approved open source video player.

To me, the mystery is not that the people don't know about these details (these details are indeed somewhat complicated - I agree), but how much they don't care.

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Non-tech users generally don't have the necessary knowledge and mental models to place technology the market is offering in context of what is possible. They think what's available, even if it's annoying, is the best that's possible. It always looks new and shiny, so it must be the limit of what could be. They don't realize that modern tech could be much more capable, and much more empowering, if not for constant shitty, greedy and people-hostile decisions made by those who make and sell it.

Of course they don't care, why would they be given a chance to? The anti-features, inconveniences and limitations are not advertised and are downplayed whenever anyone mentions them.

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