> That isn't evil. You wouldn't call a hurricane or a fire evil. You wouldn't call a person who kills someone in a no fault car accident evil.

All of these things are no one's fault.

> Evil isn't about results. It is about intent and motive.

Exactly. Prioritizing profit at the cost of customers' well-being is a deliberate decision; if not, seeing that customers are harmed by your own, continued actions and doing nothing to change it is, to me, actively being evil. Your intent may not be exactly to harm, but you have no problem harming people to get there. There is no difference.