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This seems to be common with the product teams I’ve interfaced with. Good intentions, but bad prioritization and little incentive to do anything other than cater to the big revenue drivers.

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Why would you start a for-profit company to not focus on "big revenue drivers"?

If you are a for-profit company, why would you kill off business lines that are "only" making you $10-$50 million per year?

Most likely due to opportunity cost. Your resources and effort would be better spent elsewhere.

Immediate profit and cost saving might hide something more valuable to a business in the long run: reputation.

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