Hacker News Reader

Google should include this kind of projects under the Google Cloud Platform. Google has too many products, and they can't integrate well with each other because of this.

View on HN

The real reason Google's products don't work very well is that they are an advertising business. They make upwards of 94% of their revenue from advertising -- not technology, not software, and certainly not customer service, an area in which they are severely lacking.

The idea of Google defining customer service standards represents a step backwards, not forward.

FWIW, when I've been buying ads, Google not only has customer service, the customer service is damn good. I guess that's why it's called customer service.

Hardware support has also been amazing over the years, as far back as the original Nexus 7 (2012) to replacing a broken Nexus 5X in Ireland last year. Probably the best customer service I've encountered from any company that I can think of.

I've had a Google-branded phone since the original Nexus and I used to agree with you, but their support on the Pixel 2's extended warranty (which they offered because of early problems) has been a game of passing the buck with Verizon.

Reply on news.ycombinator.com