It's possible this person is known to the HN community but would prefer to keep their identity private for this question however I agree with your sentiment, these posts should only be accepted in exceptional circumstances. There are other, perhaps even more beneficial places to ask for this kind of help.

I would genuinely like to know more about how this person is connected to this community or how they discovered it and what they thought this community in particular could assist with. Could you address that OP?