Why should anyone have “goodwill” when dealing with an entity that abuses its employees and focuses solely on profit? My goal is to get the product at the lowest possible price from them.

I don't always do it, many times a product is slightly damaged or has some issues but I still keep it if I get a good price and don't want hassle to return it specially after I've installed it in my house already.

But when price also changes and there are issues, this leaves me no other option but to return the package. (Which I really hate)