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Comment by groovybits | Hacker News Reader

> The more you look like the people in the apple commercials the faster they will get to you.

I'd say this is a bold claim w/o non-anecdotal evidence. Customer service should be non-discriminatory, no matter what product/service you're selling. If I, as a customer, cannot rely on an associate to address my problem simply because I do not dress like their image, then this is not a business worth walking into in the first place.

I can walk into a grocery store with either a million-dollar suite, or a tshirt/shorts, and I still expect the same customer service.

Edit:

A simple anecdotal counter: I do not own any apple products, but I have walked into Apple Stores with friends who own Apple products. None of us dress 'the part' like your 'typical Apple user' does, but I have seen prompt customer service nonetheless.

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> I can walk into a grocery store with either a million-dollar suite, or a tshirt/shorts, and I still expect the same customer service.

Oh. Is that borne from past experience? Because my experience living in a very accepting, liberal city, tells me the opposite. Unless your tshirt and shorts are from j crew.

I have lived in both rural and urban areas. I still fail to see how dress affects level of customer service I receive.

Yes, you may live in a more wealthy area, which may attract those with more expensive looking dress. But are telling me that you've personally witnessed a person denied customer service simply due to the fact that they do not dress in expensive clothing?

>> you've personally witnessed a person denied customer service simply due to the fact that they do not dress in expensive clothing?

Nobody is talking about denied anything. This is about speed and priority. It is no surprise that well-dressed attractive people get better customer service. This is just a little more true at apple than at other electronics stores.

> Nobody is talking about denied anything. This is about speed and priority.

Take this example:

I show up in a store at 1200, and am told the waiting time is approx 30 minutes. I wait in the queue.

Another customer shows up in the store at 1220. This customer is more well-dressed than I am. This customer also waits in the queue.

At 1230, the more well-dressed customer is chosen to be serviced before I am, a customer who has been waiting for 30 min vs the other customer's 10 min. I have just been denied customer service in favor of the other customer, no?

I don't mean to make this a long, drawn-out conversation. I'm just looking for clarification.

> I have just been denied customer service in favor of the other customer, no?

Maybe. Perhaps they booked an appointment in advance instead of doing a walk-in and it had nothing to do with their clothing, or there are multiple queues for different types of service.

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