Every ticket I've ever created on the paid Developer support plan was within the "24 hour" and "12 hour" windows for guidance and system impaired issues. However, always always always at the far end of those windows.

Meaning if I had something I really needed help with, it was going to be a conversation for the following day.

I'm not really mad, we're just pre-release, and the number crunching to go from Developer adding 3% to cost vs. Business adding 10% to cost is too damn high. Our infra is about $10K/mo right now (pre-release), so we're talking $1000/mo for live chat and a shorter window vs. $250-300/mo we're paying right now.